Technical writing
Even the very best invention in the world can be rendered useless unless the end-user knows how to operate it.
At Engineering Communications Ltd we know how important it is to ensure that instructions are not only correct but can be understood by the person they are intended for. Before we start, we will find out the technical level of the end user and establish the best way to insure that all the critical information is conveyed accurately and concisely. We make sure that processes are recorded accurately and logically and that no steps are missed or assumptions made.
Properly planned and written technical writing can help save you help-desk inquiries or speed up troubleshooting. Warranty, insurance or health and safety claims can be reduced if operators are issued with clear, unambiguous instructions. Your technical staff are too valuable and probably want to get onto their next project rather than writing procedures. That's where we come in.
We offer a wide variety of solutions including:
Technical staff do not usually make good technical writers as they often talk in their industry specific jargon. This is perfectly fine if they are communicating with others in the industry but can lead to misunderstanding when the product is released to a non-technical audience. We make sure the people who are reading the information can easily understand it.
Many instruction manuals are left unread or require extensive reading to find out how to make a simple adjustment. Save money and time with a simple, short user guide.
We take care to integrate safety and quality control procedures to ensure appropriate levels are maintained. Generic safety precautions are often put at the front of manuals or repeated so frequently that the reader ends up skipping the warnings in order to read the instruction. We believe in developing systems that will highlight specific dangers rather than repeating the same message each time.
It is important that technical writers have a knowledge of the specific industry terminology and do not rely on guesswork and Autocorrect to complete documents. We do know the difference between a triac and a triad or a clevis and a cleavage.
Call Roger Lacey on 021 072 1281 to discuss your technical writing requirements.
At Engineering Communications Ltd we know how important it is to ensure that instructions are not only correct but can be understood by the person they are intended for. Before we start, we will find out the technical level of the end user and establish the best way to insure that all the critical information is conveyed accurately and concisely. We make sure that processes are recorded accurately and logically and that no steps are missed or assumptions made.
Properly planned and written technical writing can help save you help-desk inquiries or speed up troubleshooting. Warranty, insurance or health and safety claims can be reduced if operators are issued with clear, unambiguous instructions. Your technical staff are too valuable and probably want to get onto their next project rather than writing procedures. That's where we come in.
We offer a wide variety of solutions including:
- Installation, operation and service manuals tailored to the specific audience
- Standard operation procedures (SOP)
- Flow charts, illustrated diagrams and check-lists
- Training videos, slideshows and presentations
- Technical glossaries and conversion tables
- Document control systems to ensure and updates are distributed and old material archived
- Using the latest digital technology including animation and smart-phone and tablet friendly apps.
Technical staff do not usually make good technical writers as they often talk in their industry specific jargon. This is perfectly fine if they are communicating with others in the industry but can lead to misunderstanding when the product is released to a non-technical audience. We make sure the people who are reading the information can easily understand it.
Many instruction manuals are left unread or require extensive reading to find out how to make a simple adjustment. Save money and time with a simple, short user guide.
We take care to integrate safety and quality control procedures to ensure appropriate levels are maintained. Generic safety precautions are often put at the front of manuals or repeated so frequently that the reader ends up skipping the warnings in order to read the instruction. We believe in developing systems that will highlight specific dangers rather than repeating the same message each time.
It is important that technical writers have a knowledge of the specific industry terminology and do not rely on guesswork and Autocorrect to complete documents. We do know the difference between a triac and a triad or a clevis and a cleavage.
Call Roger Lacey on 021 072 1281 to discuss your technical writing requirements.
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